Returns & Exchanges
At Ivy City, we want you to feel confident and beautiful in every piece you purchase. If your selection isn't quite right, we offer easy returns and exchanges within 30 days of your delivery date.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Ensure items are in their original, unworn condition with tags attached, and place them securely in the original packaging or a sturdy mailer.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your receipt; we will process your refund or ship your exchange once the items reach our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing